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After receiving your rental request, we will have to check the availability of the car and if possible we will send the confirmation quickly. If the conditions are favorable, we will ask you to send us your personal documents (Passport, Driving License) and we will send an “Authorization Form” to withdraw the money on the credit card or send the payment link where the customer can pay independently without sending to we credit card. Some rentals may require you to lock the security deposit on your credit card at least one day before the rental. In this case it is mandatory to send the filled and signed authorization form in order to proceed with pre-authorization. You will not have a contract until we have confirmed your booking and taken the payment. We will send all correspondence to the address provided when making the booking. For the avoidance of doubt, nothing in these terms shall entitle any third party to any benefit or rights pursuant to the Contracts (Rights of Third Parties) Act 1999.
Although we strive to ensure the accuracy of the information on this website, neither we nor our affiliates, suppliers or agents can be held responsible by you for the accuracy of such information. It is solely your responsibility to evaluate the accuracy, completeness and usefulness of all information provided on this website. We will not be held responsible for anyone driving under the influence of alcohol/drugs, causing willful damage, driving off-road or driving without due care and attention. You, will accept full responsibility in respect of such claims. This list is not exhaustive. What is included / excluded in the price? Please read the specific terms & conditions relating to your car hire, which you will see during the booking process.
Provided the car and extras are returned in the same state as rented and in accordance with the fuel policy, this deposit will be refunded after dropping the car off (please note that it may take up to 30 days for the money to appear on your credit card again). Some car hire companies will require you to return the car with the same amount of fuel it had in the tank at pick-up. Others operate a fuel policy where you, must purchase the first tank of fuel and may drop the car off empty – in which case, there may be no refund for unused fuel. Where the car hire company charges for fuel, the cost may be higher than it would be at a local petrol station.
At most airport locations, flights will be met and cars supplied outside normal working hours. However, there may be an additional charge for this service, which will be payable directly to the car hire company. We will advise you whether a charge will apply when you confirm your pick-up times in your booking request. In the event that a flight delay causes the car pick-up to fall outside a car hire company’s normal working hours, the car hire company may agree to provide an out-of-hours service – in which case they will advise you of any fee. We can accept no further responsibility where there is no out-of-hours service available – and it is therefore recommended that you take independent travel insurance. Non-airport car hire counters may also provide an out-of-hours service.
In most locations, the minimum hiring age is 21 years. Additional fees can apply with certain car hire companies and in certain countries for drivers aged under 25 years or over 65 years: where the correct driver age has been submitted with the booking request, we will advise of any likely fees. Minimum age requirements on larger cars may also be higher at some locations. Please check with our Contact Centre if you have any questions or concerns about this matter. Minimum age for “sport” cars is 25 years.
Fees may apply for additional drivers, payable at the car hire counter. Please check with our Contact Centre. Daily Rate Calculations / Periods of Hire / Period of Hire Extensions/ Late Drop-off. The price of your car hire will be confirmed at time of booking and calculated on the basis of 24-hour units. If you wish to extend the period of hire after picking the car up, or if you drop the car off later than stated on your voucher / eVoucher, the contract for such an extension will always be with the car hire company directly and the extra time will be charged for by the car hire company at the local daily rate, which may be higher than the rates agreed with us at the time of booking. The car hire company may also charge an additional penalty for late drop-off, details of any additional payments will be in your contract with the car hire company.
Your rental starts and finishes according to the pick-up and drop-off dates and times detailed on your voucher / eVoucher. Unfortunately, we are unable to provide refunds for unused time if a car is picked up late or dropped off early. If you are unable to pick the car up at the agreed time and date, it is essential you contact us as soon as possible. If you do not, there is no guarantee that the car will still be available – and you will not be entitled to any refund.
One-way rentals must be confirmed in advance and may be subject to one-way fees, payable to the car hire company. We will advise you of the approximate costs after we receive your booking request and receive confirmation from the car hire company regarding the one-way rental. Child Seats & Special Requests Child seats, roof racks (not available on some cars) and other ‘extra’ items are available on request in most locations, although they cannot be guaranteed. There is usually a fee payable to the car hire company. In most locations, child seats are required by law. Please note: rear seatbelts may not be provided in all cars. Please check with our Contact Centre regarding these items. Requests for these items should be made at the time of booking.
Some car hire companies will agree to deliver your car to / collect it from a specified address. If so, there may be a fee for this service, payable to the car hire company. We will advise you whether a fee will apply when you confirm your pick-up / drop-off times, along with the full address details, in your booking request. Please note: car hire companies generally do not deliver to or collect from private accommodation. Driving Areas Restrictions may be applicable when taking the hire car to a different country/state/island; our Contact Centre must therefore be advised at the time of booking whether you intend to do this. Additional documentation may be required and local charges may apply for travel to certain countries. Restrictions may also apply in remote areas such as the Australian outback; please check with our Contact Centre.
A ‘No-show’ is when you:
You can make changes to your booking any time before you’re due to pick the car up but not less than 7 days before rent. There is no administration fee for changing your booking, but any changes you make may affect the rental price. Sometimes (not often), the only way we can change a booking is to cancel it and make another one, in which case we may charge you a cancellation fee on the car hire company’s behalf.
Occasionally it may be necessary for changes to be made to your booking (after acceptance) by us or by the car hire company. In all such cases we will advise you as soon as reasonably possible before pick-up and, if the proposed changes are unacceptable, you will be offered a full refund. However, in such circumstances, we shall have no additional liability in respect of any direct or indirect losses you may suffer as a result of such changes
In the case of breakdown or mechanical difficulties, you must call the car hire company immediately. The car hire company must give authority for repairs or replacement cars. If you are involved in an accident, the local police and the car hire company must be contacted. Keep copies of all relevant documentation you are asked to complete. This may be needed if you wish to make a claim. Your hire of any car is subject to the terms & conditions of car hire imposed by the car hire company and to the corresponding laws of the country and/or state in which the rental takes place. You will therefore be subject both to our terms and to those of the car hire company. We accept no responsibility for and shall not be liable in respect of any loss, damage, alterations, delays or changes arising from civil strife, industrial disputes including air traffic control disputes, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions, unavoidable technical problems with transport, closure or congestion of airports or ferry ports, cancellation of scheduled flights or financial failure of airlines.
You do not make this offer until you do so verbally or by clicking ‘Book Now’. You will have made us an offer to purchase the services once you have either done so verbally or clicked ‘Book Now’. We will have accepted this offer once we have both received the necessary payment and made your voucher / eVoucher available to you. Where the arrangement with the car hire company is for us to act as an agent, acceptance of your offer is by us as agent on behalf of the car hire company. We are responsible for losses you directly suffer as a result of us breaking this agreement if the losses are a foreseeable consequence of us breaking the agreement. Losses are foreseeable where they could be contemplated by both you and us at the time our agreement is formed. We are not responsible for indirect losses which happen as a side effect of the main loss or damage and which are not foreseeable by you and us; nor are we liable for, without limitations, loss of profits, loss of opportunity, loss of goodwill or consequential losses, damages or costs. We shall not be liable ourselves or vicariously through the car hire companies for either any failure to perform or any delay in performing any of our obligations under or pursuant to this booking, voucher / eVoucher, rental or terms & conditions, if and in so far as performance is delayed, hindered or prevented by force major, which expression shall mean any event beyond the reasonable control of the party in question. In the event that the force major persists for more than 14 consecutive days, we may terminate and withdraw this booking by giving 14 days’ notice to your original billing address and refunding all amounts paid prior to the force major event. We have the right to cancel a booking upon limited or immediate notice in certain circumstances, such as the insolvency of a car hire company. In all circumstances we will use our reasonable endeavors to arrange for the supply of an alternative car, but at periods of high demand it may not be possible. Where a customer has made a fully pre-paid booking and we notify the customer up to 48 hours before pick-up, the customer will receive a return of all monies already paid. In the unlikely circumstance we provide a fully pre-paid customer with notice of cancellation within 48 hours of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement. Where a customer has made a deposit booking and we notify the customer up to 7 days before pick-up, the customer will receive a return of all monies already paid. Where we provide a deposit customer with notice of cancellation within 7 days of pick-up, we will provide a full refund of all monies paid and cover other foreseeable losses incurred by the customer as a consequence of us breaking the agreement.
It is prohibited for anyone to use any device or software program to directly or indirectly interface, or attempt to interface, with this website to retrieve content and/or any other data, including prices. It is also prohibited to interfere, or attempt to interfere, with the normal working of this website; any activity that we consider places undue load or stress on our systems will be terminated. We constantly monitor everyone accessing our website, and the activities of any automated systems or persons conducting an unreasonable amount of searches, with the aim of accessing information and/or prices, will be terminated and those systems/persons blocked from our websites. Your use of the website indicates your agreement to be bound by these Conditions of Use.
Your privacy is important to us. By using this site you accept the terms of our privacy terms.
We may use cookies and other technologies to facilitate and track your use of services offered on this website and in connection with our email communications. For more information on this, please see our privacy terms.
Completed reviews may be uploaded onto our website for the sole purpose of informing customers of your opinion of the service and quality of the car hire company, and used partially or in their entirety by us on our platforms, social media platforms, newsletters, special promotions, mobile applications or other channels owned, hosted, used or controlled by us. By submitting a review, you are consenting to the above use of your review. We reserve the right to adjust, refuse or remove reviews at our sole discretion. Reviews express the personal opinions of our customers who filled out a survey after completion of their rental. These opinions do not necessarily represent the views of us. To the extent permitted, these terms and conditions are governed by English law under the non-exclusive jurisdiction of the courts of England. The General Information and Terms & Conditions stated are correct at the time of going to press.
Laflei SL operates in: France, Germany, Spain, Italy, Holland, Austria, Swiss.
Payment requests will be sent only on secure https pages and equipped with all necessary security certificates such as SSL or TLS provided directly by online payment service providers such as Stripe or Santander Bank.
This Privacy Notice explains how we collect, use and protect any information about you. It also tells you how to get in touch if you have any questions, which we will be more than happy to answer. If you’re interested in what we do with cookies and similar technologies, please check out our cookie statement. We may change this Notice from time to time; so please check back here for any updates. We offer a range of services related to online car rental, including products and services such as insurance, through our own websites, mobile apps, emails and text messages (‘platforms’). We also do this through our business partners’ websites, social media and other platforms. This Notice applies to all the personal data we collect while we’re doing this, or when you contact us by email, live chat, phone or post.
We can’t help you make a booking or request a quote without certain information. When you do either of those things, we ask you for the information we need so we can give you what you want. This is pretty standard stuff and may include your name, age, date and place of birth and contact details (email, address and phone number). It can also include information about your passport, identity card and driving license – and your loyalty program number and payment information. In addition, we collect information from your computer when you use one of our platforms, even if you don’t make a booking. This may include your IP address, which browser you use, and your language settings. There are also situations where we receive information about you from third parties, or automatically collect other information. This is a basic overview of the information we collect. Would you like to know more?
We store and use the information that you give us. When you make a booking, we need at least your name, email address and payment information. We might also ask for your home address, phone number and date of birth, and the names of any additional drivers. If you get in touch with us (by phone, by email or through social media, for example) we will collect information from you there too. After you’re booking, we may ask you to provide a review to help us improve our services, and to help ensure future customers get exactly what they’re looking for. There are also other ways you might give us information. For example, if you’re browsing with your mobile device, you can share your current location with us, so we can provide you with the best possible service. To make things easier, you can also open a user account, which lets you review and manage your bookings, as well as saving your personal settings and your passport and driving license details. It also makes it easier to make future bookings.
You might add someone as an additional driver, or you might make a booking on behalf of someone else, for example, a friend, family member or colleague. If you do, please make sure that that person knows you’re giving us their details, and has accepted the way we handle their personal data (as described in this Notice). This is your responsibility.
When you make a booking, we record what platform you made it on, and how you got to our platform (if you came through from another site, for example). Even if you don’t end up making a booking, we may automatically collect some information when you visit our platforms. This may include your IP address, which pages you’ve visited, which browser you’re using, and information about clicks. It might also include information about your computer’s operating system, its application version, language settings, device-specific setting and characteristics, and data that identifies your device. If you’re using a mobile device, we might also collect location details. And we might analyze, and process basic data related to the apps installed on it (e.g. name, description and category).
We may also get information about you from social media platforms, our business partners, subsidiaries of the Laflei SL corporate family, affiliates of the Booking Holdings Inc corporate group and other third parties. For example:
There are a number of different business partners integrated in the services we provide, and in certain situations we may share your personal data with them. In most cases, we’re simply passing on your booking details to the business partners that are helping us deliver the service you’re requesting. We will also share your data with other third parties, which may include payment service providers, advertising partners, subsidiaries of the Laflei SL – in some cases – the authorities. These are the main reasons we would share your personal data. Would you like to know more? What third parties do we share your personal data with – and why?
The company/companies supplying your car rental and/or related products and services: To make your booking, we need to send the relevant details to the company/companies supplying the car and/or other related products (including insurance) that you have requested. These details may include your name, age range, contact details (email, address and phone number), date and place of birth, passport information, driving license information and any preferences you told us about while booking. If there is a dispute about your booking or insurance cover, or any other kind of customer service issue, we may need to provide the rental company with some information about the booking process as well as the dispute itself. This may include a copy of your booking confirmation, to prove that a booking was actually made, as well as any information related to your complaint. Please be aware that any information you provide directly to the company/companies supplying your car and/or related products will be stored and used in accordance with their own privacy notice(s) and terms and conditions.
Our business partners: We work with business partners around the world. Some of our partners offer or advertise our services, as well as helping our other business partners offer and advertise their own travel-related services (including insurance). This may mean that their services are integrated into our platforms. When you make a booking on one of our business partners’ platforms, they’ll send us some of the personal data you have provided to them. Similarly, we may send our business partners some of the personal data related to your booking. This could be to help them analyze their business, for example, or to help them run their loyalty programs. It could also be so that they can send you things like special offers, but only if you’ve given your consent for this. If the business partner provides customer service support, we will send them the details of your booking that they need to give you the support you need. In any of these cases, the handling of your personal data is governed by the privacy notices of these business partners. When you make a booking on a business partner’s website, please take the time to read their privacy notice to see how they handle your personal data. When you buy a product or service provided by one of our business partners, we will send them the personal data they need to provide it. Finally, we may also exchange information about our users with business partners for fraud detection/prevention purposes, but only as strictly necessary.
We offer free apps for a range of mobile devices, as well as versions of our regular website that have been optimized for mobile and tablet browsing. They collect and process your personal data in much the same way as our other platforms do, and they also allow you to find local rental cars based on your current location. Would you like to know more?
If you agree to it, we can send ‘push’ notifications straight to your mobile device, so you don’t miss important information about your booking. And, if you let us access your device’s location or contact details, we can provide extra services if you request them. Your mobile device will have instructions on allowing push notifications and giving us access to this kind of data. To give you a better service and more relevant marketing, we may use something known as ‘cross-device tracking’. This just means we look at the way you use our platforms on more than one device: we could, for example, combine data from your mobile phone and your home computer. To make sure you find deals that are more likely to interest you in our newsletter, we look at the searches you make and the services you book on multiple devices once you’ve signed in to your user account. If you don’t want us to do this, just sign out before you browse, or unsubscribe from our newsletter. Cross-device tracking can also mean that when you’re using one device, you may see personalized advertisements from lots of different companies, based on your activities on linked devices. The NAI (Network Advertising Initiative) should stop this happening if you opt out of the NAI behavioral advertising program (our cookies statement gives you the link you need, under “It’s your choice: Opting in and opting out”). Please note: simply signing out of your user account won’t stop this happening. What security and retention procedures do we put in place to safeguard your personal data? Our business systems and procedures ensure we take all reasonable steps to protect your personal data and safeguard it against any misuse or unauthorized access, in accordance with UK and European data protection laws. We also have specific security procedures and restrictions (both technical and physical) that limit access to, and use of, any personal data that we hold. Only authorized personnel can access personal data – and they’re only allowed to do it for specific, authorized reasons. We will retain your personal data for as long as we deem it necessary to enable you to use our services, to provide our services to you (including maintaining your online user account (if created)), to comply with applicable laws, resolve disputes with any parties and otherwise as necessary to allow us to conduct our business, including to detect and prevent fraud or other illegal activities. All personal data we retain will be subject to this Privacy Notice.
We don’t provide services to children under the age of 18 and we reserve the right to delete any information we may receive from a child under this age. We may receive information about children in certain situations, such as an insurance claim or a customer service dispute. If that happens, we will only collect and use that information with the consent of the child’s parent or guardian. How can you control the personal data you have given us? You have the right, subject to some legal exceptions, to access, correct or delete any personal data we keep about you, and to object to your personal data being processed. You can use our Data Subject Access Portal to enforce any of these rights. If you do, we will ask for further information to confirm your identity, to keep your information safe and we will handle your request in accordance with applicable UK data protection law. You can update or delete your user account at any time by signing in on our site. When you make a booking or request a quote, we ask whether you’d like to opt in to receive marketing emails. You can opt out at any time by clicking “unsubscribe” in any of these marketing emails, or by updating your email preferences in your user account. Who is responsible for the processing of personal data on our platforms? Laflei SL controls the processing of personal data on its platforms. Laflei SL is a private limited liability company, incorporated under the laws of the Spain, and has offices at Calle Constantino, 9 35002, Palmas de Gran Canaria,Las Palmas. If you have any questions, concerns, comments or complaints about our practices, or this Privacy Notice, please email di [email protected], stating “Privacy” in the subject line, and we’ll get right back to you. You may also contact your local data protection authority. When it comes to privacy, we’re always happy to talk.
We use a few monitoring tools, such as cookies and web beacons, on our “platforms”: websites, mobile apps, emails, text messages and social media accounts. This is to make sure our platforms work properly and to give you a great experience when you’re booking a rental car with us. This Statement explains what those cookies and other tools do. Our privacy notices provides more details on how we safeguard your privacy. If you have any other questions about how we use your information, please feel free to drop us an email at [email protected].
A cookie is a small text file that is placed in your device’s browser when you use a platform. Most platforms use cookies to store useful bits of information for lots of different purposes. This information can include your sign-in name, the items in your shopping cart, or your preferences (for example, your preferred language and currency). This lets a platform recognize your device and provide a better, smoother experience. Cookies can be “session cookies” or “permanent cookies”. Session cookies are automatically deleted when you close your device’s browser; permanent cookies stay in your browser until you delete them, or your browser deletes them based on the cookies’ duration period. Permanent cookies allow platforms to remember your preferences for when you visit them again, speeding up and enhancing your experience of the services we offer. “First-party cookies” are cookies set by the company whose platform you’re using. When we use the term, it means Laflei own cookies. “Third-party cookies” are cookies set by a company that has a relationship of some kind with the platform you’re using. When we use the term, it means cookies set by our affiliates and by other business partners, including third-party service providers and advertisers. Cookies are not spyware or adware and can’t deliver viruses or run programs on your device. To find out more about cookies, please visit www.youronlinechoices.eu What is a web beacon? A web beacon is a tiny graphic image of just one pixel that can be delivered to your computer as part of a web page request, in an app, in an advert, or in an HTML email message. Web beacons can be used for many purposes – including site traffic reporting, counting unique visitors, advertising, auditing, reporting and personalization. They also help us to monitor our site and to ensure that each page is loading properly and quickly. How and why do we use these technologies? We use these technologies to collect usage and preference information about you over time and across different platforms. So, do our business partners, including third-party service providers and advertisers that we work with. Some adverts may be delivered to you by third-party online advertising and marketing companies. These companies use certain technologies to deliver adverts and marketing messages. They also use them to collect non-personally identifiable information about the adverts they display, and about your visit to (or use of) our platforms. They do this by placing a cookie on your computer so it can read your IP address. We do our best to work with third-party online advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB), and that adhere to industry standards and codes of conduct. At Laflei SL, we use a variety of cookies to do different things: Technical cookies: To give you user-friendly platforms that function correctly and that adapt automatically to you, to create your user account, to sign you in, and to manage your bookings. Technical cookies are absolutely necessary to make our platforms work properly for you.
Functional cookies: To remember any preferences you set when you visit our platforms, such as your preferred language and currency. They can also remember your sign-in credentials, so you don’t have to re-enter them every time. Our platforms would still work without functional cookies, but the experience wouldn’t be as smooth, fast and simple. Analytics cookies: To help us improve and optimize our platforms. We (or our third-party service providers) may use them to gather aggregated or segmented information about visitors, so we can see how effective and relevant our adverts are. That information can include what web pages and adverts you viewed that enabled you to reach our platforms, what referring/exit pages you arrived and left from, which platform you used, how you interacted with our platform, what search criteria you used, and which emails you opened and acted upon. We do not use this information to personally identify you. Commercial cookies: To work with online advertising companies to display personalized adverts when you visit our platforms and third-party platforms. This is called “retargeting” and may be based on your browsing activities, such as what you do on our platforms, or which destinations you have been searching for a car in. Our business partners may also give us information about your browsing history to help us make sure our platforms deliver the most relevant, personalized experience. We also use Google Analytics, which is a web analytics service offered by Google that tracks and reports website traffic, and helps us identify pages that are slow, broken or poorly performing. For more information, please visit www.google.co.uk/analytics It’s your choice: Opting in and opting out